This update reorganizes customer claims and helpdesk workflows to make after-sales service work clearer and faster. Teams get improved forms, kanban views, follow-up tracking, document access, call history, calendar links, and automatic email actions when claims are created.

TASK : https://www.odoo.com/web#id=9372&view_type=form&model=project.task&menu_id=3942&action=327
Pad: https://pad.odoo.com/p/r.jhh4fJAi0f6GvlJ8