Daily updates from Odoo
Thursday, February 15, 2018
4 changes · master
Enhancements to existing features
Notification emails can now include personalized access links for customer portal users, making it easier for customers to open relevant records directly. The change also avoids showing action buttons for draft or canceled invoices, reducing confusion from emails about documents customers should not access.
Original PR description
Task: https://www.odoo.com/web#id=40064&view_type=form&model=project.task&action=333&active_id=965&menu_id=4720
Helpdesk stages now use helpful default email templates, including rating requests when customer ratings are enabled and new ticket emails on new stages. The update also improves ticket visibility, search, wording, and related-ticket links so teams and customers can navigate support work more easily.
Original PR description
… usability (help texts, links) - When the "rating" configuration is activated on a helpdesk team, add automatically the "rating request" email template on solved stage (close and not folded) - Add the "new ticket" email template by default on the New stage for each project. - Change some help texts. - remove attachment link on ticket form if there is no attchment on this ticket. - add the id of the ticket on the displayed name. The search field must be able to find tickets with searching for displayed name (so with the id) - add a link on related tickets on project kanban box - change the word "issue" in "ticket" on 2 buttons on the website
Resolved issues and error corrections
This fix restores handling for cases where an action is missing or intentionally empty. It prevents the web interface from crashing in those situations, improving reliability for users navigating records or menus.
Original PR description
Revision of https://github.com/odoo/odoo/commit/32b8cec5361174c92c45a4975d4e02f1fb448aa2#diff-a6b70bb3e68b3ad63425f65501adffa4L642 In this commit, it removes the condition for false action, so it crashes every time. Issue: https://www.odoo.com/web#id=807770&view_type=form&model=project.issue&action=963&active_id=681&menu_id=4720 -- I confirm I have signed the CLA and read the PR guidelines at www.odoo.com/submit-pr
Helpdesk portal and email links now route users more reliably, including when access tokens are used from email views. This reduces broken links and helps customers reach the correct ticket pages from notifications.
Original PR description
Linked to https://github.com/odoo/odoo/pull/21426 .