Saturday, August 11, 2018
2 changes · master
Enhancements to existing features
Sales teams can now see the full buying center directly from a CRM opportunity. This makes it easier to reference the right people during calls or note-taking without switching screens.
Original PR description
It is an utterly convenient feature to have the buying center at a finger tip on the opportunity screen. Description of the issue/feature this PR addresses: - Have a complete view over the buying center from a crm opportunity Current behavior before PR: - The buying center was a few clicks away - Those clicks might interrupt an ongoing note taking so it's pretty annoing Desired behavior after PR is merged: - Have the whole buying center at sight so you can easily reference persons throughout a phone call while taking notes -- I confirm I have signed the CLA and read the PR guidelines at www.odoo.com/submit-pr
Helpdesk tickets now include the main customer company, even when a ticket is linked to an individual contact. This makes it easier for teams to filter, group, and review all support activity for the same customer in one place.
Original PR description
Before this commit, in the case where tickets where assigned to contacts, it was very cumbersome to get a unified view of one customer. Now, commercial partner is set as a ticket column and as such available on filters and groupings. Peer of https://github.com/odoo/odoo/pull/26226 It's probably just a first step in the right direction...