Wednesday, November 28, 2018
1 change · master
New functionality added to Odoo
Sales teams can now create a helpdesk ticket directly from a CRM lead. This makes it easier to route incoming requests from the lead pipeline to customer support without re-entering information.
Original PR description
Purpose : leads are used as a general incoming pipeline for messages. There should be an easy way to convert a lead into other business objects like helpdesk tickets. This commit adds a new module crm_helpdesk that brings a button in a lead form view allowing quick creation of a helpdesk ticket from the lead (similar to crm_project in community for converting leads to tasks). Closes #3003 Task-1867574