Daily updates from Odoo
Saturday, October 19, 2019
2 changes · master
Enhancements to existing features
Adds guided onboarding tours to help new users learn the Field Service app and related reporting workflows. This makes it easier for teams to get started, understand key screens, and complete common setup steps with less training support.
Original PR description
[IMP] industry_fsm, report: onboarding tour Create an onboarding tour for the Field Service App in order to ease the introduction for new users. Task-2009572 Forward-Port-Of: odoo/enterprise#5670
Resolved issues and error corrections
The Helpdesk SLA Status Analysis report now marks a team as failed only when at least one ticket actually has a failed SLA policy. This prevents teams from being incorrectly shown as failing and gives managers a more accurate view of service performance.
Original PR description
[FIX] helpdesk: fix the SLA Status Analysis report -Before this commit every helpdesk team was by default ticked in sla status failed. -After this commit if any ticket's sla policy failed then it will ticked sla status failed. -If multiple ticket in the team and If SLA failed only for ticket , For other tickets SLA is ongoing stage. Then on 'SLA status report' the column for team/total should be ticked. task: 2068290 Forward-Port-Of: odoo/enterprise#6044