Daily updates from Odoo
Saturday, October 19, 2019
1 change · master
Resolved issues and error corrections
The Helpdesk SLA Status Analysis report now marks a team as failed only when at least one ticket actually has a failed SLA policy. This prevents teams from being incorrectly shown as failing and gives managers a more accurate view of service performance.
Original PR description
[FIX] helpdesk: fix the SLA Status Analysis report -Before this commit every helpdesk team was by default ticked in sla status failed. -After this commit if any ticket's sla policy failed then it will ticked sla status failed. -If multiple ticket in the team and If SLA failed only for ticket , For other tickets SLA is ongoing stage. Then on 'SLA status report' the column for team/total should be ticked. task: 2068290 Forward-Port-Of: odoo/enterprise#6044