Tuesday, November 26, 2019
1 change · master
New functionality added to Odoo
Weekly digest emails now include a Live Chat section showing how many visitor conversations were handled, customer rating performance, and response times. This gives teams an easy way to monitor live chat activity and service quality without manually checking reports.
Original PR description
Description of the issue/feature this PR addresses: - To make a summary of livechat from which user get the information - Related task : https://www.odoo.com/web?#id=1883428&action=333&active_id=131&model=project.task&view_type=form&menu_id=4720 - Pad: https://pad.odoo.com/p/r.4bdc2c8043f94f2ef5c3d476e430e1cb Current behavior before PR: - User doesn't get any information/summary about how many visitors handled during a particular time. Desired behavior after PR is merged: - Now User will get a weekly digest emails and get to know about the summary that how many visitors handled and their ratings and time response for conversations done with them. -- I confirm I have signed the CLA and read the PR guidelines at www.odoo.com/submit-pr