Friday, June 19, 2020
2 changes · master
Enhancements to existing features
The date range picker now opens in a better position based on available screen space, so it is less likely to be cut off. It also closes automatically when users scroll, preventing it from appearing detached from the input field.
Original PR description
Task: https://www.odoo.com/web#id=2117229&action=333&active_id=1251&model=project.task&view_type=form&menu_id=4720 Pad: https://pad.odoo.com/p/r.1801f084f56387a11a27a1e02832543f -- I confirm I have signed the CLA and read the PR guidelines at www.odoo.com/submit-pr
Helpdesk receives several small usability updates that make ticket status, SLA deadlines, and team settings clearer for users. Reporting filters are improved so teams can better distinguish ongoing SLA work from successfully met SLA targets, while related website and timesheet flows are made less disruptive.
Original PR description
Purpose of this task is to improve the helpdesk module by various small improvements. In this commit done the below changes: - Change the module description to: "Track, prioritise and solve customer…
Purpose of this task is to improve the helpdesk module by various small
improvements.
In this commit done the below changes:
- Change the module description to: "Track, prioritise and solve customer
tickets"
- Move 'Helpdesk' under the 'Services' section on res.users
- Remove the 'See SLAs' link on teams kanban cards
- Rename 'x tickets to review' into 'x SLA issues'
- Always display the SLA deadline field on tickets kanban cards + use the
'remaining days' widget
- Force a refresh when the settings of a team are saved
- The dahsboard should stick to the top bar
- Helpdesk team relabelling
- Helpdesk Ticket Analysis report:
- rename the 'sla not failed' filter into 'SLA in Progress'
- add an 'SLA Succeeded' filter that returns tickets that passed the SLA
- Only display the timesheet warning when the project or task are modified, not
when it is set for the first time
- SLA policies: transform the exclude_stage_id field into a many2many and rename
it into 'Exclude Stages' (no change of behavior)
LINKS
PR: #10821
Task Id: 2253481