Tuesday, June 23, 2020
1 change · master
New functionality added to Odoo
The Helpdesk demo database now includes more realistic tickets, teams, priorities, customer ratings, and support scenarios. This makes it easier for sales, onboarding, and evaluation teams to demonstrate Helpdesk workflows, including after-sales cases such as refunds, coupons, returns, repairs, and field service visits.
Original PR description
* : helpdesk_fsm, helpdesk_repair, helpdesk_sale,
helpdesk_sale_timesheet, helpdesk_stock,
helpdesk_timesheet, helpdesk_coupon
The current demo data for Helpdesk is really poor so purpose of the
task is make a new rich demo data.
So here based on few suggestions of the demo data we covered some point
as below:
-added more tickets with different priorities, customers, tags,
users, types.
- Added another team
- Have a few ratings
- Added a few tickets with timesheets
- Tickets closed by the customer...
- Showcase some after sales features: refunds/coupons/returns/repairs/
fsm interventions...
TaskID: 2172226
Closes: #