Friday, March 26, 2021
3 changes · master
Enhancements to existing features
Projects now support tasks by default, while field service projects keep their specific task behavior. This reduces confusion around subtasks appearing in project and field service views and aligns the enterprise apps with the wider project management update.
Original PR description
This commit follows the changes introduced by task-2388034. With this commit we want to remove the definition of group project subtask. Tasks are now available by default on each project expect on fsm project task-2388034 : sub-task of : task-2379043 See : https://github.com/odoo/odoo/pull/62577 PR upgrade: odoo/upgrade#1984
Sales orders that include campaign tracking details now pass those details to the subscriptions they create. This helps teams connect subscription revenue back to the marketing campaigns or links that generated the original sale.
Original PR description
Propagate UTM from SO to subscriptions taskid: 2457461
Helpdesk teams can now automatically move inactive tickets to a closing stage after a configurable number of days. This reduces manual follow-up work for support agents and helps keep ticket queues cleaner when customers stop responding.
Original PR description
Purpose of the task is, If often happens that a customer stops answering to his ticket when he feels that he was provided a good solution to this problem. In such case, the support agent has to…
Purpose of the task is, If often happens that a customer stops answering to his ticket when he feels that he was provided a good solution to this problem. In such case, the support agent has to manually scan of all the tickets he is in charge of, chase the customer and move the ticket to a closing stage. Support agents would save a lot of time if this process was automated.
so in this commit, added the following setting under helpdesk team:
- name: Automatic Closing
- description: Close inactive tickets automatically
- 'Inactivity period _____ days' field with default value = 7 days
- 'In Stages' m2m, not required; should take all the stages of the
team into account if left empty, and be restricted to the selected stages if set
- 'Move to Stage' m2o required
when a ticket reaches the 'inactivity period' defined (without interruption) in
one of the selected 'in stages' stages, move the ticket automatically to the
'move to stage' stage
- also rename the 'ticket closing' feature into 'Ticket Self-closing'
TaskID: 2466235