Wednesday, June 30, 2021
4 changes · master
Enhancements to existing features
Live chat channels now show a simpler happiness indicator focused on the happy rating percentage, making channel satisfaction easier to understand at a glance. Rating buttons are hidden when no ratings exist, and clicking ratings now opens only the ratings for the selected channel.
Original PR description
**PURPOSE** In livechat, rating emojis(happy, neutral and sad) display with percentage of how happy visitors are with the particular channel, click on that will show all ratings of livechat channels and stat button is visible while creation, if it has no rating. **SPECIFICATION** Add one computed field "rating_count" for the model 'rating.parent.mixin' which shows the total rating amount of a particular channel and based on that field invisible the stat button when the count is 0. Also, display only happy face emoji with the percentage of happiness on the kanban view of livechat channel, click on that will only display ratings of the particular channel. Task- 2471714
Planning screens now show clearer guidance about shifts and employee schedules. The email planning form and shift dates were made easier to read, and planning lookups now focus on a shorter recent period for faster, more relevant results.
Original PR description
Generic Improvements In this commit: - changed the helper message in schedule and my planning menus - In send planning by email form: - changed the arrow for Period field - add many2many_avatar_employee widget for the employee_ids field - reduce the nb of days taken into account by the group_expand from 30 days to 7 days TaskId: 2531446
Field service teams can now send task reports in batches instead of opening each task individually. The update skips tasks without report content, shows a clear notification when nothing can be sent, and improves report layout and button visibility.
Original PR description
Currently, send report is only available in the form view of the fsm task so purpose of the task is to support the send report in batch so in this commit, did the below changes: - worksheet report: hide the contact label if the user_id is false - make the 'send report' action work in batch - skip tasks for which worksheet_template_id is false or that have no worksheet, no timesheets, and no products - display a yellow toast notification when there is no report to send that states: "There are no reports to send. - form view: display the 'send report' and the 'sign report' buttons at the same time TaskID: 2579394
This update improves day-to-day Helpdesk workflows by making website forms publish correctly, opening edits in the right app, and keeping sales information when creating field service tasks. It also improves administration with clearer settings, better list organization, kanban views, and archive options for helpdesk records.
Original PR description
…nts in helpdesk Currently, in the helpdesk module, - fsm integration: the sale_line_id set on the ticket is not propagated to the fsm task - after publishing the website, clicking on the edit button…
…nts in helpdesk Currently, in the helpdesk module, - fsm integration: the sale_line_id set on the ticket is not propagated to the fsm task - after publishing the website, clicking on the edit button opens the helpdesk form under website instead of the helpdesk app - sla tags on tickets: currently when we click on the tags, the color picker dropdown is shown - in settings: when enabling the 'website form' feature, the helpdesk team is not published by default on the website - in settings: team members: there is a 'keep empty...' label in the description of the feature and the field is not required - the kanban view is not implemented in the helpdesk team, stages, and sla policies menus - the helpdesk.tag, helpdesk.ticket.type and helpdesk.stage does not have any active field and corresponding archive filter So in this commit, - I have propagated the sale_line_id set on the ticket to the fsm task - clicking on the edit button opens the helpdesk form view under the helpdesk app instead of the website one - the sla tags are not clickable, so the color cannot be modified - when enabling the 'website form' feature, the helpdesk team is now published by default on the website - inside settings: team members: the 'keep empty...' label is removed from the description of the feature and the field is marked required now - the kanban view is implemented for the helpdesk team, stages, and sla policies menus - added active field and corresponding archived filter in the helpdesk.tag, helpdesk.ticket.type and helpdesk.stage TaskID: 2464407