Tuesday, August 17, 2021
1 change
Features or functions removed from Odoo
The Helpdesk SLA feature for tracking ticket assignment time has been reverted because it duplicated existing SLA configuration options. This keeps Helpdesk service rules simpler to use and easier to maintain without reducing supported SLA outcomes.
Original PR description
This commit reverts commit a15e36889d53fb27bb199cbb0f730d9991a177ac The commit is reverted because the feature is deemed unnecessary as it is redundant if the 'old' system is configured properly. It also makes use and development of helpdesk SLA features more complicated than necessary. See odoo/enterprise#6191 Task ID: 2500950