Monday, November 8, 2021
1 change · master
Enhancements to existing features
When leads are converted into helpdesk tickets, or tickets into leads, marketing tracking information is now preserved. This helps teams keep accurate campaign attribution across CRM and Helpdesk workflows, while also simplifying the conversion form when only one helpdesk team is available.
Original PR description
Information about UTM codes was lost when converting leads to helpdesk tickets and vice versa. This commit ensures that they are correctly propagated. The Python test suite is completed to reflect this. As specific processes are in place to create Helpdesk Teams and Ticket Types, they can no longer be created nor edited on the fly in this conversion process. To accelerate form completion in case there is a single helpdesk team to chose from, this field will be automatically completed on the Lead to Ticket wizard form. Task-2671664