Monday, November 22, 2021
1 change · master
Enhancements to existing features
Helpdesk tickets now use a configurable numbering sequence instead of only a fixed increasing ticket number. This lets businesses adjust ticket ID formatting to better match their internal processes and customer communication needs.
Original PR description
PURPOSE: In helpdesk, ticket UUID is an increasing numerical value. For Ex: if your ticket was the nth ticket submitted, the ticket's UUID would be Ticket (#n). For businesses, this turns out to be a problem for a few reasons. One of the reason is if user wants to re-format their ticket's UUID they cannot. SPECIFICATION: Add a sequence for helpdesk tickect to allow users for the customization of the number and format of the ticket id. task-2531499