Thursday, January 6, 2022
1 change · master
Enhancements to existing features
Customers are encouraged to search helpful forum posts and course content before opening a support ticket. This can reduce unnecessary ticket creation, lower support workload, and make it easier to connect tickets with relevant community discussions.
Original PR description
*: website_helpdesk, website_helpdesk{_forum,_slides}
Let the user check the forum posts / courses before creating a ticket.
This should reduce the number of tickets created and the workload of
support agents.
1/ helpdesk.ticket can be easily shared on forums;
2/ forum.post can redirect to the corresponding ticket;
3/ Autocompletion of user searches
odoo/odoo#74353
odoo/upgrade#2681
TaskID: 2499623
Co-authored-by: Xavier BOL <xbo@odoo.com>