Friday, April 1, 2022
2 changes · master
New functionality added to Odoo
Website live chat chatbots can now create helpdesk tickets automatically when a conversation reaches a configured step. Businesses can route those tickets to different helpdesk teams based on previous chatbot answers, helping inquiries reach the right team faster.
Original PR description
PURPOSE This commits adds a special step_type on the chatbot.script.steps that allows creating a helpdesk.ticket when reaching it. SPECS In addition, we let the end user configure in which helpdesk.team that ticket will land upon being created, making it possible to sort your tickets based on previous questions. e.g: "In which country do you live" And based on the answer, you assign to a different helpdesk.team. Task-2030386
Recruitment teams can now use two added reports to see how long applicants stay in their current hiring stage and which sources candidates come from. This helps managers spot bottlenecks in the hiring pipeline and understand which channels bring in applicants.
Original PR description
Add 2 new reports:
* Time in Stage: shows how long an applicant has spent in the
current stage;
* Candidate Sources: shows from where applicant are coming from.
TaskID: 2738082