Tuesday, April 11, 2023
5 changes · master
Enhancements to existing features
This update speeds up the suggestions shown when mentioning people in mail discussions. It improves responsiveness on large databases, reducing delays for users in companies with many contacts or users.
Original PR description
"Order by" makes the query really slow. On a database with 1000000 partner and 10000 user, this query goes from 5.5s to 600ms. Once cached by Pgsql it goes down below 100ms. task-2982401
The mail composer suggestion system has been improved to better support typed suggestions while users write messages. This should make composing messages smoother and help users find relevant suggestions more reliably.
Canned replies will now appear only in live chat conversations, not in regular mail discussions. This keeps email and internal message composition cleaner while preserving quick responses where support agents need them most.
Original PR description
Canned response should only enabled in livechat thread. task-3208438 --- I confirm I have signed the CLA and read the PR guidelines at www.odoo.com/submit-pr
Helpdesk screens now use clearer wording and guidance, making it easier for teams to configure members, live chat channels, canned responses, and ticket closure messages. These updates help support teams understand available tools faster and reduce confusion during daily setup and customer interactions.
Original PR description
In this PR following improvements have been made:
- helpdesk team form view copy-writing content
- removed the 'add team members' placeholder and added 'team members' label
- helpdesk team live chat feature:
- added the description "Create and search tickets from your conversations. Answer in an instant by using canned responses "
- add the following text in muted underneath:
- fa-lightbulb-o Type /helpdesk to create tickets
- Type /helpdesk_search to find tickets
- Type :shortcut to insert a canned response in your message
- now 'view channels' converted into view channel for opening specific team channel form view
- added new link button 'configure canned responses' for opening the canned reponses menu
- added "Team members on time off are not assigned any tickets" text in muted under the 'team members' field
- change the content of close ticket wizard portal view.
task-3067151Helpdesk users get clearer ticket submission pages, confirmation actions, and updated email wording, making the support process easier to understand. Teams also get cleaner stage and repair visibility settings so the interface better reflects enabled features and available records.
Original PR description
In this PR made following changes: - helpdesk team form view website_id field is required. - rename helpdesk contact form webpage into 'Submit a Ticket' also rename submit button into Submit Ticket.…
In this PR made following changes: - helpdesk team form view website_id field is required. - rename helpdesk contact form webpage into 'Submit a Ticket' also rename submit button into Submit Ticket. - added view ticket and go to home page button in ticket received webpage and replace string content. - modify the 'ticket: reception acknowledgement' email template. - change badge color of non folded stages in grey, as in the list view portal view. - added line break and improve string content in ticket: rating request' email template. - replace placeholder string in helpdesk stage form view, - hide the 'repairs' stat button if the nb of records = 0 in helpdesk team. - display the 'email template' field by default in the list view of helpdesk stage. - hide the template_id field in helpdesk stage tree view if the 'customer ratings' feature is disabled on all of the teams also display warning on template_id field of helpdesk stage form view when the rating feature is disabled on some of the team. task-3079119