Helpdesk reports now show clearer labels, better time formatting, and more accurate averages for ratings and remaining sales order hours. Cohort report calculations also ignore empty values, giving managers more reliable performance and retention insights.

Appraisal goals are now easier to find and organize with more grouping options, a default employee-focused view, and clearer list details. These updates help HR teams review goals more efficiently while keeping appraisal screens consistent and readable.

**Prior to this commit:**
- The search view of goals had limited filters and groupby.

**Post this commit:**
- Added groupby for various fields for better search results like grouping by stages, employee_id, manager_id, created on, created by, and so on.

**Task:** 3476442