Odoo Changelog — 2023-11-20

Monday, November 20, 2023

1 change · master

Bug Fixes(1)

Resolved issues and error corrections

[FIX] Helpdesk: fix display for Helpdesk team member name

EnterprisemasterhelpdeskMEDIUM

Helpdesk screens now better handle long team member names and avoid a brief resizing issue in the email composer. Ticket graph views are also organized more clearly, making it easier to compare work by team, stage, and assignee.

Original PR description

## Specs
- Helpdesk.team Form View > team members name is overflowing  
- Helpdesk.ticket form view > coupon > generate coupon > send > send > the mail composer quickly resizes before closing

- Changed the helpdesk.tickets graph views with the following logic:

  - when viewing the tickets of a single team, group the graph view by stage > assignee
  - when viewing the tickets of multiple teams, group the graph view by team > stage

### In term of implementation:
Modified helpdesk_ticket_view_graph_all_ticket view to group it by team > stage
actions action_main_my_graph, my_ticket_action_no_create_graph, helpdesk_ticket_action_sla, helpdesk_action_success, helpdesk_ticket_action_7days_success now
use views that inherits the same view as all_tickets

created new links for actions helpdesk_ticket_action_main_my with every view_mode to avoid having the graphview
display first when clicking on action
same thing for helpdesk_my_ticket_action_no_create, helpdesk_ticket_action_sla, helpdesk_action_success, helpdesk_ticket_action_7days_success now

linked helpdesk_my_ticket_action_no_create action to the helpdesk_ticket_view_graph_my_ticket view
(no_create action is used by the my tickets dashboard buttons)

Also: removed helpdesk_ticket_action_close_analysis_graph_inherit_dashboard
renamed helpdesk_ticket_action_7dayssuccess_tree/kanban/activity/... these views weren't applying on the actions correctly. Removed them in upgrade script

~~https://github.com/odoo/odoo/pull/127993~~
https://github.com/odoo/upgrade/pull/5042

Task-3344837

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#helpdesk#ticket reporting#user interface

## Specs - Helpdesk.team Form View > team members name is overflowing - Helpdesk.ticket form view > coupon > generate coupon > send > send > the mail composer quickly resizes before closing - Changed the helpdesk.tickets graph views with the following logic: - when viewing the tickets of a single team, group the graph view by stage > assignee - when viewing the tickets of multiple teams, group the graph view by team > stage ### In term of implementation: Modified helpdesk_ticket_view_graph_all_ticket view to group it by team > stage actions action_main_my_graph, my_ticket_action_no_create_graph, helpdesk_ticket_action_sla, helpdesk_action_success, helpdesk_ticket_action_7days_success now use views that inherits the same view as all_tickets created new links for actions helpdesk_ticket_action_main_my with every view_mode to avoid having the graphview display first when clicking on action same thing for helpdesk_my_ticket_action_no_create, helpdesk_ticket_action_sla, helpdesk_action_success, helpdesk_ticket_action_7days_success now linked helpdesk_my_ticket_action_no_create action to the helpdesk_ticket_view_graph_my_ticket view (no_create action is used by the my tickets dashboard buttons) Also: removed helpdesk_ticket_action_close_analysis_graph_inherit_dashboard renamed helpdesk_ticket_action_7dayssuccess_tree/kanban/activity/... these views weren't applying on the actions correctly. Removed them in upgrade script ~~https://github.com/odoo/odoo/pull/127993~~ https://github.com/odoo/upgrade/pull/5042 Task-3344837 --- I confirm I have signed the CLA and read the PR guidelines at www.odoo.com/submit-pr