Monday, January 8, 2024
1 change
Features or functions removed from Odoo
Helpdesk ticket types have been removed to simplify how support tickets are categorized. Teams can continue using helpdesk teams, tags, and property fields, reducing clutter in ticket views while keeping flexible reporting options.
Original PR description
purpose: Currently, we have 4 ways of categorizing tickets: helpdesk teams, ticket types, tags, and property fields. It seems overkill and adds clutter to the views of tickets needlessly. Among all of these fields, ticket types seem to be the least useful/versatile as it is a simple selection field that could easily be added with property fields. We are thus removing ticket types. task - 3242226