Tuesday, June 18, 2024
1 change · saas-17.2
Resolved issues and error corrections
The live chat bot flow has been fixed so portal users can be forwarded to an operator without the conversation failing. This improves the customer support experience by ensuring logged-in portal customers can complete automated chat handoffs reliably.
Original PR description
Before this PR, the "forward_operator" chat bot step would fail when logged in as a portal user. Indeed, this step post a message which requires reading the partner of the operator but portal users are not allowed to do so. This PR fixes the issue. opw-3987375