The chat window experience has been refreshed to feel more modern and consistent across messaging and live chat. This improves day-to-day usability for employees and website visitors who interact through Odoo conversations.

https://github.com/odoo/odoo/pull/161922

Helpdesk users can now convert a ticket directly from the ticket form header into a CRM lead or opportunity, depending on the company's CRM settings. This makes it easier to turn customer support conversations into sales follow-ups while simplifying the ticket form actions and improving the conversion wizard.

In this PR

-Added a 'Convert to Lead/Opportunity' button to the header of the ticket form view.
-Removed the 'Convert to Lead' action from the ticket form view settings. -When the 'Leads' option is disabled in the CRM app settings, the 'Convert to Lead/Opportunity' button generates an opportunity from the ticket. Conversely, if the option is enabled, this button converts the ticket into a lead.
-Improve the form view of the 'Convert Opportunity' wizard.

task-3367051

The Documents app now offers more intuitive folder search and navigation, including opening previews or folders with a double click or Enter. Sharing and access-rights handling are also being modernized, helping users find and manage documents more easily.

Helpdesk teams can now work more smoothly with forum content by sharing tickets with suggested answers and creating tickets directly from forum posts. These changes reduce manual entry and make it easier to connect customer discussions with support follow-up.

In this PR

- Modified the tooltip for the 'website_forum_ids' field.
- Modified the description of the forum.
- Set a default value for the 'forum' in tags to simplify tag creation.
- In the 'Share on Forum' wizard, include an 'answer' field below the description.
- Set the given answer as the default best answer.
- Added a state button to the forum form view. that has the helpdesk team connected
to the forum.
- Implemented a 'create ticket' action for forum posts. This action opens a dialog box containing all the data from the current forum post.
- The dialog box provides options for 'Create & view,' 'Create,' and 'Discard.' Selecting 'Create & view' leads to the forum view of the generated helpdesk ticket.

task-3475455

The GST return reporting for India POS has been updated to align HSN line calculations with a new point-of-sale capability. This helps ensure the generated tax return data reflects POS transactions more accurately for compliance reporting.

change the calculation of hsn json. based on new feature.

Task ID :- [3359658](https://www.odoo.com/web#id=3359658&cids=2&menu_id=6478&action=4043&model=project.task&view_type=form)

This update improves the user experience in restaurant point-of-sale workflows, including related appointment and invoicing interactions. It helps staff navigate table and service flows more smoothly, reducing friction during day-to-day operations.

https://github.com/odoo/odoo/pull/168470

Spreadsheet users get updated chart options, including area charts, and a more reliable way to insert pivot tables. Pivot data is now inserted dynamically, reducing unexpected errors from manually edited static pivot results.

This commit adapts the code to the update of o-spreadsheet (https://github.com/odoo/odoo/pull/171522)