This improvement makes invoice response fields editable in the Kenya EDI system, allowing users to manually enter values when the KRA portal experiences timeouts. Since the information is already available on the KRA portal, users can now copy and paste the data directly into Odoo instead of waiting for automatic synchronization to complete.

This improvement allows customers to initiate product returns through helpdesk tickets when they are raising issues on behalf of their delivery partners. The system now has greater flexibility in handling return requests from main customers for delivery partner shipments, streamlining the returns process in helpdesk workflows.

Description:
- This accommodates scenarios where the main customer raises a ticket for a delivery partner. 

Changes:
- Code modification for improved flexibility in handling cases where the main customer raises a 
ticket for the delivery partner.

task-3623707

Forward-Port-Of: odoo/enterprise#52864