Thursday, January 2, 2025
1 change · saas-18.1
New functionality added to Odoo
Live chat chatbots can now create a sales lead and forward the conversation to an available salesperson using the selected sales team's assignment rules. This helps businesses capture prospects faster and connect them with the right sales contact during the chat.
Original PR description
\* = im_livechat, crm_livechat This commit introduces a new chatbot script step 'create lead & forward'. On selection, the chatbot will: 1. Create a new lead. 2. Assign the lead and forward the conversation to a salesperson based on the assignment rules configured for the selected sales team, provided a salesperson is available. task-4354325