Tuesday, January 14, 2025
2 changes · saas-18.1
Enhancements to existing features
Live chat now clears outdated call sessions before assigning a customer to an operator. This helps ensure available operators can receive new chats instead of being blocked by incorrectly closed calls.
Original PR description
Before this PR, operators could be stuck inside a "ghost call," meaning that they had incorrectly closed RTC sessions. This is an issue with the fact that "in call" operators cannot be assigned a new live chat. This PR cleanup rtc session before trying to find an operator task-4440897
The signing app now offers a smoother template editing experience, with clearer save actions, improved views, and read-only file extensions to prevent accidental edits. It also reduces unnecessary background calls while editing, improving responsiveness and avoiding confusing self-refusal options.
Original PR description
Before Commit: ----------------------------- - When a user makes a sign request for himself he can refuse the request by clicking on the refusal button. - Currently a user can edit the extension in the template name. It does not affect the original file but still does not provide a good user experience. - Rpc calls were made when you insert a sign item, move a sign item, delete the sign item. After Commit: ----------------------- - The user will not be able to refuse a sign request he made for himself - Removed . form Setting labels - Changed the Sign Items pop-up button on from Validated to Save - Improved the Kanban View - Improved the Selection sign item pop-up by adding a custom Many2Many field - Now the extension of a file is read only and a user cannot edit it. - A new sign status indicator is added to reduce the number of rpc calls. - Now only the rpc call is made when a user manually saves it, changes the view or clicks on a sign item. task-3911221