Wednesday, January 15, 2025
1 change · master
Enhancements to existing features
Odoo now makes external recipients, such as customers and portal users, more visible in email-based discussions. This helps employees see who will receive replies and makes Reply All behave more like standard email, reducing confusion and the risk of accidental miscommunication.
Original PR description
Rationale When having external recipients (customers, portal users), discussions they receive from Odoo is not always clear. Indeed email is sent directly to them, and they reply to a generic…
Rationale When having external recipients (customers, portal users), discussions they receive from Odoo is not always clear. Indeed email is sent directly to them, and they reply to a generic catchall without really knowing who is behind that catchall except 'Odoo'. Same issue arises for internal users working by email: when replying in a discussion, it is unclear which external people are going to receive the email: is the customer correctly included, is it going to leak internal information to external people, ... We decided to move towards a flow more looking like email providers. External customers are put in recipients of emails. It means that when replying to all, people reply to Odoo and external people. This makes the recipients more explicit. Odoo Chatter also proposed more suggested recipients, notably based on current discussion. See community PR for more details. Task-4422660: [mail] Use external suggested recipients Prepares Task-4273479: [mail] Email-like recipients