Thursday, February 13, 2025
3 changes · saas-18.1
Enhancements to existing features
Live chat conversations will no longer show an extra message when the chatbot leaves after forwarding a visitor to a human operator. This reduces duplicate or unnecessary notifications and makes the handoff experience clearer for visitors and support teams.
Original PR description
When a visitor is forwarded to an operator, the chat bot leaves the channel and a message is posted. The notification which indicates than an operator joined the channel is enough. This PR removes the chat bot leave notification. Description of the issue/feature this PR addresses: Current behavior before PR: Desired behavior after PR is merged: --- I confirm I have signed the CLA and read the PR guidelines at www.odoo.com/submit-pr enterprise: https://github.com/odoo/enterprise/pull/79237
When a visitor is transferred from the chatbot to a human operator, the chat will no longer show an extra message saying the bot left. This keeps the conversation clearer because the operator joined notification already explains the handoff.
Original PR description
When a visitor is forwarded to an operator, the chat bot leaves the channel and a message is posted. The notification which indicates than an operator joined the channel is enough. This PR removes the chat bot leave notification. Description of the issue/feature this PR addresses: Current behavior before PR: Desired behavior after PR is merged: --- I confirm I have signed the CLA and read the PR guidelines at www.odoo.com/submit-pr
The Point of Sale test coverage now checks that users can open the ticket screen while offline. This helps ensure the recently restored offline access remains reliable in future updates.
Original PR description
- Since the fix done in thix PR (https://github.com/odoo/odoo/pull/196810) we can access the ticket screen when offline. This PR is just adding steps in existing tour to test this feature. task-id: 4550978 Description of the issue/feature this PR addresses: Current behavior before PR: Desired behavior after PR is merged: --- I confirm I have signed the CLA and read the PR guidelines at www.odoo.com/submit-pr