Thursday, February 13, 2025
1 change · saas-18.1
Enhancements to existing features
Live chat operators now see a clear banner when a website visitor is no longer online in an active conversation. This helps agents quickly understand when a customer may have abandoned the chat, reducing wasted follow-up effort and improving response handling.
Original PR description
This commit introduces a banner, shown when the visitor status is no more `online`, alerting the operator that the visitor might have abandoned the conversation.  task-4452913