Wednesday, March 5, 2025
1 change · saas-18.1
Resolved issues and error corrections
This fix prevents the live chat message box from becoming permanently locked when a chatbot forwards the conversation to a human operator. Customers can continue the conversation smoothly after handoff, reducing stalled support chats and improving service continuity.
Original PR description
In [1], the composer was blocked when the chat bot is processing an answer and unlocked on the next step. However, we should not block it once the conversation is completed. It's especially problematic when an operator was forwarded as there is no more answer to process thus locking the composer forever. [1]: https://github.com/odoo/odoo/pull/199920 Description of the issue/feature this PR addresses: Current behavior before PR: Desired behavior after PR is merged: --- I confirm I have signed the CLA and read the PR guidelines at www.odoo.com/submit-pr