This update ensures parts of Odoo that legitimately need restricted information can still read it safely when users do not have direct field access. It helps avoid permission-related interruptions in documents, HR, field service, payroll, spreadsheets, and timesheets while preserving access controls.

Add sudo for fields that are inaccessible by default but still read without the required permissions.

Live chat reporting now includes a “Tickets Created” statistic, helping teams see how often chat conversations lead to helpdesk tickets. This gives managers better visibility into support demand and how live chat contributes to issue tracking.

This commit adds the "Tickets Created" statistic for livechat sessions.

community PR: https://github.com/odoo/odoo/pull/202687

task-4614274

After sending a PDF for signature, the signing form now stays closed instead of reopening automatically. This keeps the workflow smoother while still letting users access the sent document from its link or kanban card.

Before this commit, when a PDF was sent to users for signature, the form would reopen automatically after sending, which could disrupt the user flow.

With this commit, the form no longer reopens after sending the document. However, users can still access and view the sent document by clicking on the link or the corresponding kanban card.

task-4184028