Wednesday, June 25, 2025
1 change · 18.0
Enhancements to existing features
When a lead is converted into a helpdesk ticket, the original lead will now show a chatter message linking to the new ticket. This makes it easier for teams to trace customer history from either record and keeps lead-to-ticket conversions consistent with other Odoo workflows.
Original PR description
Odoo’s current behaviour - When a Lead is converted into a Ticket, the resulting Ticket contains a reference to the Lead in its chatter. However, the original Lead does not display any reference or information about the created Ticket. - This behaviour differs from how Odoo handles conversions between Tickets and Tasks, where both records include reciprocal chatter messages indicating the link between them. Expected behaviour after PR is merged When a Lead is converted into a Ticket: - The Ticket should continue to include a reference to the originating Lead (existing behaviour). - The Lead should also display a chatter message referencing the newly created Ticket.