Wednesday, July 16, 2025
1 change · saas-18.3
New functionality added to Odoo
Closed live chat conversations can now be downloaded as transcripts, giving users an easier way to keep records of support interactions. Emailing transcripts is now limited to logged-in users, which improves control over who can request transcript delivery.
Original PR description
This commit will add the possibility to download the transcription of the closed live chat conversation. This commit will also restricts the possibility to send the transcription by email to logged in users. This commit will adapt the mock server to allow logged in live chat visitors. task-4904819