Sunday, August 31, 2025
3 changes
1 change
New functionality added to Odoo
Odoo adds a new Twilio SMS option so companies can connect their own Twilio account instead of relying only on Odoo's intermediary SMS service. This helps businesses meet country-specific telecom registration requirements and improves SMS availability in markets where operator rules are stricter.
Original PR description
We provide a SMS service for our clients through an IAP service. It has almost no annoying configuration, the Odoo database sends stuff to an IAP proxy, that sends the SMS to our providers for them.…
We provide a SMS service for our clients through an IAP service. It has almost no annoying configuration, the Odoo database sends stuff to an IAP proxy, that sends the SMS to our providers for them. Cool, easy, it's used quite a bit. BUT for this to work, Odoo "registers" itself to our providers in the name of our clients. The problem is that the situation with Mobile operators in many countries is rapidly evolving, and more and more countries now require the clients themselves to submit an authorization request to be able to send SMS on their network. As such, Odoo is not supposed to register itself in place of its client. In some countries (and big ones, like USA, Australia, UK and soon France), this service is not working well, or at all, anymore. The registration process is fastidious, and on top of them it changes from country to country. We do not want to start implementing registration processes by countries just for SMS sending. For that reason, we will start to provide a new module where we remove the IAP part and connect directly to a new provider: Twilio. Clients will do all the registration themselves directly with the provider, and setup their account in Odoo to send those SMS. Twilio is a well known provider with extensive coverage, ideal for a global solution like Odoo. task-4658352 Forward-Port-Of: odoo/odoo#206818
1 change
New functionality added to Odoo
Odoo adds a new Twilio SMS option so businesses can connect their own Twilio account instead of relying only on Odoo's IAP SMS service. This helps customers meet country-specific telecom registration requirements and improves SMS availability in markets where operators require direct customer authorization.
1 change
New functionality added to Odoo
Odoo adds a new Twilio SMS option so companies can send text messages using their own Twilio account instead of relying only on Odoo's IAP relay. This helps customers meet country-specific carrier registration requirements and improves SMS reliability in markets where direct sender authorization is required.
Original PR description
We provide a SMS service for our clients through an IAP service. It has almost no annoying configuration, the Odoo database sends stuff to an IAP proxy, that sends the SMS to our providers for them.…
We provide a SMS service for our clients through an IAP service. It has almost no annoying configuration, the Odoo database sends stuff to an IAP proxy, that sends the SMS to our providers for them. Cool, easy, it's used quite a bit. BUT for this to work, Odoo "registers" itself to our providers in the name of our clients. The problem is that the situation with Mobile operators in many countries is rapidly evolving, and more and more countries now require the clients themselves to submit an authorization request to be able to send SMS on their network. As such, Odoo is not supposed to register itself in place of its client. In some countries (and big ones, like USA, Australia, UK and soon France), this service is not working well, or at all, anymore. The registration process is fastidious, and on top of them it changes from country to country. We do not want to start implementing registration processes by countries just for SMS sending. For that reason, we will start to provide a new module where we remove the IAP part and connect directly to a new provider: Twilio. Clients will do all the registration themselves directly with the provider, and setup their account in Odoo to send those SMS. Twilio is a well known provider with extensive coverage, ideal for a global solution like Odoo. task-4658352 Forward-Port-Of: odoo/odoo#206818
Original PR description
We provide a SMS service for our clients through an IAP service. It has almost no annoying configuration, the Odoo database sends stuff to an IAP proxy, that sends the SMS to our providers for them.…
We provide a SMS service for our clients through an IAP service. It has almost no annoying configuration, the Odoo database sends stuff to an IAP proxy, that sends the SMS to our providers for them. Cool, easy, it's used quite a bit. BUT for this to work, Odoo "registers" itself to our providers in the name of our clients. The problem is that the situation with Mobile operators in many countries is rapidly evolving, and more and more countries now require the clients themselves to submit an authorization request to be able to send SMS on their network. As such, Odoo is not supposed to register itself in place of its client. In some countries (and big ones, like USA, Australia, UK and soon France), this service is not working well, or at all, anymore. The registration process is fastidious, and on top of them it changes from country to country. We do not want to start implementing registration processes by countries just for SMS sending. For that reason, we will start to provide a new module where we remove the IAP part and connect directly to a new provider: Twilio. Clients will do all the registration themselves directly with the provider, and setup their account in Odoo to send those SMS. Twilio is a well known provider with extensive coverage, ideal for a global solution like Odoo. task-4658352 Forward-Port-Of: odoo/odoo#206818