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Saturday, September 27, 2025
1 change · saas-18.2
Resolved issues and error corrections
Users can now archive multiple helpdesk teams at once even when those teams are connected to different websites. This prevents an error that interrupted normal helpdesk administration and makes multi-website setups easier to manage.
Original PR description
Currently, an error occurs when archiving multiple helpdesk teams linked to different websites. **Steps to reproduce:** - Install the `website_helpdesk` module. - Go to Website, Configuration >…
Currently, an error occurs when archiving multiple helpdesk teams linked to different websites. **Steps to reproduce:** - Install the `website_helpdesk` module. - Go to Website, Configuration > Websites and create two websites (`W1` and `W2`). - Go to Helpdesk, Configuration > Helpdesk Teams > create two teams (`T1` and `T2`). - Enable the `Website Form` (under `Help Center`), assign `W1` to `T1` and `W2` to `T2`. - Return to the list view, select both teams, and attempt to `archive` them. **Error:** `ValueError: Expected singleton: website(3, 1)` **Root Cause:** At [1], the code incorrectly uses `with_website.website_id.id`, when `multiple websites` are involved, this leads to an `error`. **Fix:** This commit prevents errors and ensures that users can archive multiple helpdesk teams linked to different websites [1]: https://github.com/odoo/enterprise/blob/8b72fdef63f634ccf436b49adbac5c1f9358c127/website_helpdesk/models/helpdesk.py#L102 sentry-6867906123 Forward-Port-Of: odoo/enterprise#94318