Monday, October 6, 2025
1 change · saas-18.3
Security fixes and vulnerability patches
Helpdesk tickets now prevent assigning a customer/contact from a different company than the ticket itself. This avoids cross-company visibility problems, prevents access errors, and helps ensure users only see support tickets they are allowed to access.
Original PR description
**Issue**: It is possible to associate a partner that belongs to a different company than the ticket’s company. As a result, some users could see tickets in the list view that they should not have access to. When attempting to open those tickets, an error was raised. Even worse, in some cases (see the associated ticket), certain users were still able to access them. **Steps to reproduce**: - Create two companies (A and B) - Switch to company A - Open the Helpdesk application - Create and open a ticket - Select both companies A and B - Assign a partner linked to company B to the ticket - Save it opw-4926497 Forward-Port-Of: odoo/enterprise#96193 Forward-Port-Of: odoo/enterprise#93201