Tuesday, December 9, 2025
1 change · saas-18.3
Enhancements to existing features
This update expands the flexibility for setting Service Level Agreements (SLAs) on helpdesk tickets. Previously, a key domain was hardcoded, but now other modules can adjust it, allowing for more customized SLA rules. This improves the adaptability of our helpdesk system.
Original PR description
Allow other modules to modify the _sla_find domain when adding SLAs to helpdesk tickets. This is already the case for extra and false domains, while the main domain is hardcoded up to this commit. Forward-Port-Of: odoo/enterprise#97501