Tuesday, December 9, 2025
1 change · saas-18.4
Enhancements to existing features
This update allows other Odoo modules to customize the criteria used to define SLAs (Service Level Agreements) when creating helpdesk tickets. Previously, this customization was limited, but this change expands flexibility and improves the ability to tailor SLAs to specific business needs. It builds on existing functionality for related domains.
Original PR description
Allow other modules to modify the _sla_find domain when adding SLAs to helpdesk tickets. This is already the case for extra and false domains, while the main domain is hardcoded up to this commit. Forward-Port-Of: odoo/enterprise#97501