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Saturday, January 10, 2026
1 change · saas-18.4
Resolved issues and error corrections
This update fixes an issue where the Helpdesk return process incorrectly defaulted to internal 'PICK' operations instead of the final 'OUT' operation for multi-step deliveries. The fix ensures the correct customer-facing delivery order is selected, improving the accuracy of returns and streamlining the customer experience.
Original PR description
Steps to reproduce: - 1. Configure a warehouse for multi-step delivery (e.g., Pick + Ship). 2. Create a Sales Order for a product and fully process the delivery, including all steps. 3. Create a Helpdesk ticket for that customer. 4. From the ticket, click the "Return" button to open the wizard and select the sales order. Issue: - The return wizard incorrectly defaults to the first operation in the delivery chain (e.g., the internal 'PICK' operation) instead of the final, customer-facing 'OUT' operation. Cause: - Since picking is ordered by 'priority, scheduled_date asc, id desc', records are sorted by scheduled_date, this often resulted in selecting an internal 'PICK' operation instead of the final 'OUT' operation, making a more specific filter necessary. Fix: - The code now explicitly filters for pickings with the type code 'outgoing' and sets it as the default delivery order. task-4948134 Forward-Port-Of: odoo/enterprise#93154