Monday, May 4, 2026
3 changes · saas-18.4
Resolved issues and error corrections
This update fixes an issue where closed Helpdesk tickets were sending out emails with the incorrect ticket ID instead of the reference number. This ensures that customers receive consistent and accurate information about their resolved tickets. The change updates a key email template to use the correct ticket reference.
Original PR description
Steps to reproduce: ------------------------ 1. Install the Helpdesk. 2. Go to Settings → Technical → Sequences and set the next number to 100. 3. Create a ticket and send a message using the…
Steps to reproduce: ------------------------ 1. Install the Helpdesk. 2. Go to Settings → Technical → Sequences and set the next number to 100. 3. Create a ticket and send a message using the "Helpdesk: Ticket Received" mail template; Observe that the correct reference (100) is used. (Open the full composer to use "Load template") 4. Now send a message using the "Helpdesk: Ticket Closed" mail template and Observe that it displays the database ID (e.g., 1) instead of the reference. Cause: ------ `new_ticket_request_email_template` uses the ticket reference(`object.ticket_ref`) correctly. https://github.com/odoo/enterprise/blob/d39e291ba89ad018ba6f5f9591d280a834822f27/helpdesk/data/mail_template_data.xml#L18-L19 However, the `solved_ticket_request_email_template` uses the database ID (`object.id`) instead of the actual ticket reference (`object.ticket_ref`), leading to inconsistent references in customer communications. related commit: 3ed5273 Solution: --------- Update `solved_ticket_request_email_template` to use `object.ticket_ref` instead of `object.id` opw-6087466 Forward-Port-Of: odoo/enterprise#114852 Forward-Port-Of: odoo/enterprise#113932
This update addresses a previous issue where a Point of Sale session wouldn't automatically close when a user left the browser tab or navigated away. This caused confusion for users. The change ensures sessions are properly terminated, improving the overall user experience.
Original PR description
When the user closes the browser tab or navigates away after a session in opening_control, the session is not deleted and it causes confusion. opw-6114420 Forward-Port-Of: odoo/enterprise#115056
This update adds logging of Amazon's SP-API request identifiers to our system. Previously, these identifiers were missing, making it harder for support teams to troubleshoot issues with Amazon. Now, support can more easily investigate and resolve problems related to Amazon sales.
Original PR description
Each response from Amazon's SP-API includes a request identifier used by their support team for debugging. This identifier was not previously logged, making support investigations more difficult. Forward-Port-Of: odoo/enterprise#114483