Daily updates from Odoo
Friday, July 10, 2026
1 change · saas-18.3
New functionality added to Odoo
Odoo now supports WhatsApp business-scoped user IDs, allowing businesses to continue identifying and contacting customers even when WhatsApp does not provide a phone number. It also stores WhatsApp's canonical phone identifier to improve contact matching across different phone number formats, and avoids crashes when handling WhatsApp error messages.
Original PR description
Add support for whatsapp business-scoped user ids as outline in the [documentation](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-scoped-user-ids) for their introduction this June. This effectively adds a table mapping BSUID to contacts to enable contacting users who contact the business directly, as the business will now not necessarily be provided with their number. Additionally the “whatsapp id”, i.e. the canonical form of the phone number as stored in whatsapp, is stored to help better match contacts regardless of formatting details in odoo and whatsapp. task-5476552 Forward-Port-Of: odoo/enterprise#117782