Friday, July 10, 2026
1 change · saas-18.4
New functionality added to Odoo
Odoo can now recognize and contact WhatsApp users using business-scoped IDs when phone numbers are not shared. This helps businesses keep conversations linked to the right contact and improves matching even when phone number formatting differs.
Original PR description
Add support for whatsapp business-scoped user ids as outline in the [documentation](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-scoped-user-ids) for their introduction this June. This effectively adds a table mapping BSUID to contacts to enable contacting users who contact the business directly, as the business will now not necessarily be provided with their number. Additionally the “whatsapp id”, i.e. the canonical form of the phone number as stored in whatsapp, is stored to help better match contacts regardless of formatting details in odoo and whatsapp. task-5476552 Forward-Port-Of: odoo/enterprise#117782