Odoo Changelog — 2026-08-04

Tuesday, August 4, 2026

1 change · saas-19.3

Refactoring(1)

Code cleanup and technical improvements

[REF] website_helpdesk_livechat, *: drop a duplicated condition

Enterprisesaas-19.3helpdeskwebsite_helpdesk_livechat

The live chat helpdesk information panel was simplified by removing a repeated check around the Open tickets section. This reduces the chance of display issues and adds test coverage to keep the helpdesk ticket information stable for users.

Original PR description

Enterprise counterpart of "[FIX] crm_livechat, *: prevent crash in the info panel", which explains why the condition of the caller goes away.

This commit drops the same condition on the "Open tickets" block, and covers that block with a test.

https://github.com/odoo/odoo/pull/280430

#livechat#helpdesk#tickets#stability