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Wednesday, August 5, 2026
1 change · saas-19.4
Code cleanup and technical improvements
The live chat helpdesk panel was simplified to avoid a duplicated check when showing open tickets. This reduces the risk of crashes or inconsistent behavior and adds test coverage to keep the ticket information block reliable.
Original PR description
Enterprise counterpart of "[FIX] crm_livechat, *: prevent crash in the info panel", which explains why the condition of the caller goes away. This commit drops the same condition on the "Open tickets" block, and covers that block with a test. https://github.com/odoo/odoo/pull/280430 Forward-Port-Of: odoo/enterprise#126715