Wednesday, August 26, 2026
1 change · 17.0
Enhancements to existing features
The live chat settings now explain that automatic chat popups only open on larger screens. This helps teams avoid confusion when testing on mobile devices, where visitors must tap the chat button manually.
Original PR description
The 'Open automatically' action only triggers the auto popup on larger screens (`ui.isSmall` is checked in `AutopopupService. allowAutoPopup`). On mobile/small viewports, only the chat button is shown and the visitor must tap it manually. The existing help text does not mention this, which could lead to confusion when the auto popup does not trigger during testing on mobile. Update the field's help text to explicitly state that automatic opening is limited to larger screens. opw-6459279