CRM opportunities now support defined next actions so sales teams can plan and track follow-ups more consistently. Completed actions are logged in the chatter as internal notes, and reporting gains a next-action measure and favorite filter for better pipeline follow-up visibility.

When mark as done action add into internal note chatter. In reporting > Opportunities Analysis add '# of Next Actions' measure and make one favorite filter.

<b>Task</b> : https://www.odoo.com/web#id=11356&view_type=form&model=project.task&menu_id=3942&action=327
<b>Pad</b> : https://pad.odoo.com/p/r.cHTWM1Coz9fuWe3w

This change removes several escalation and delegation options from CRM leads, helpdesk records, project tasks, and project issues. It simplifies workflows by eliminating older handoff mechanisms that could create extra configuration and process complexity.

TASK : https://www.odoo.com/web?db=openerp#id=13509&view_type=form&model=project.task&action=333&active_id=248
PAD : https://pad.odoo.com/p/r.5I1drbCZBJcVggqq