Tuesday, June 23, 2020
2 changes
New functionality added to Odoo
The Helpdesk demo database now includes more realistic tickets, teams, priorities, customer ratings, and support scenarios. This makes it easier for sales, onboarding, and evaluation teams to demonstrate Helpdesk workflows, including after-sales cases such as refunds, coupons, returns, repairs, and field service visits.
Original PR description
* : helpdesk_fsm, helpdesk_repair, helpdesk_sale,
helpdesk_sale_timesheet, helpdesk_stock,
helpdesk_timesheet, helpdesk_coupon
The current demo data for Helpdesk is really poor so purpose of the
task is make a new rich demo data.
So here based on few suggestions of the demo data we covered some point
as below:
-added more tickets with different priorities, customers, tags,
users, types.
- Added another team
- Have a few ratings
- Added a few tickets with timesheets
- Tickets closed by the customer...
- Showcase some after sales features: refunds/coupons/returns/repairs/
fsm interventions...
TaskID: 2172226
Closes: #Enhancements to existing features
Several Service app fields now update and save more consistently without relying on temporary form-change behavior. This improves reliability when editing helpdesk, planning, timesheet, field service, and forecast records, including multi-record editing in some lists.
Original PR description
Convert onchange methods to stored-editable computed fields for Service applications. ---- I confirm I have signed the CLA and read the PR guidelines at www.odoo.com/submit-pr