Friday, January 29, 2021
2 changes
Enhancements to existing features
The Documents spreadsheet feature has been updated to a newer spreadsheet engine, improving how spreadsheet and pivot table data is handled. The change also prepares spreadsheets for more reliable real-time collaboration by making shared pivot table updates consistent for all users.
Original PR description
This commit introduces o-spreadsheet 2.0.0. Here is the link to the release note: https://github.com/odoo/o-spreadsheet/releases/tag/2.0.0 Co-authored-by: LucasLefevre <lul@odoo.com> Co-authored-by: fleodoo <fle@odoo.com> Co-authored-by: rrahir <rar@odoo.com> Co-authored-by: laa-odoo <laa@odoo.com> Co-authored-by: VincentSchippefilt <vsc@odoo.com> Co-authored-by: pro-odoo <pro@odoo.com>
Helpdesk teams can now define SLA policies for specific customers or specific sales order items. This helps ensure support commitments are applied more accurately based on customer agreements or purchased support services.
Original PR description
Purpose of the task is to define which customers belong to which support category and based on their Sales order Item or customer the sla policies should be applied. So in this commit done the below improvements: - added a 'Customers' and 'Sales Order item' m2m fields on SLA policies - the SLA policy should be computed accordingly on tickets: - if a customer is selected, the sla policy should apply on any of his tickets (including the ones from any individual contact linked to the company) - if a sales order item is selected, the sla policy should only apply on tickets with this SOL set as ref. sales order item - if the customer or SO fields are left empty, the sla policy should apply to any ticket without distinction. TaskID: 2382672 Related PR: odoo/upgrade#2078