This update adds guided onboarding for Helpdesk and expands automated checks for common workflows, access rights, and service level agreements. It helps teams start using Helpdesk more easily while reducing the risk of issues in ticket handling and SLA tracking.

odoo task : https://www.odoo.com/web#id=28166&view_type=form&model=project.task&action=333&active_id=248&menu_id=4720

This branch adds tests, onboarding (tour) and fixes a few issues with Helpdesk.